Vous retrouverez ci-dessous les réponses aux questions les fréquentes que nous recevons chaque jour.
For the moment, we propose 2 different ways of delivery, which you can choose while doing your order : Followed letter and Chronopost
If you choose a delivery by followed letter, it will takes 2 to 6 working days for your harmony ball (or any order) to be sent
If you choose chronopost, it wall takes 1 to 3 working days to receive your order.
Certain occasions such weather issue can explain a longer delivery time, but it is pretty much rare.
As we just said above, there are 2 different ways. Here are the costs for each :
Followed letter : £5
For the moment, we can deliver our harmony balls in those following countries: England, Scotland, United States, Canada, Ireland
However, if you do live in another country, not listed above, please do not hesitate to contact us so that we can arrange a solution.
We propose different kind of cordons such as :
Do not hesitate to contact us in case you would like another colour for your harmony ball’s cordon.
Regarding the distance selling regulation, the buyer can change his mind regarding our non-customised products during 14 days. Return fees are to be paid by the buyer.
The buyer will have to return the harmony ball in its original pack, with all other products sent with it. No return, no refund will be acceptable without this.
Customised products are not concerned by this regulation, as they are tailor-made for the buyer in his owns terms.